Wash & Fold Policy

Updated at 2024-09-23

This Wash & Fold Policy outlines the terms and conditions for clients utilizing the wash and fold services provided by True Dry Cleaning and Laundry ("the Company"). By engaging in our services, you, the client ("Client"), agree to comply with the following terms and conditions. Please review them carefully to ensure a smooth and satisfactory experience.

 

Service Quality

The Company is committed to delivering a high standard of wash and fold services. Your laundry will be washed, dried, and folded with the utmost care, using premium detergents and industry-best practices to ensure cleanliness and freshness.

The Company reserves the right to modify its cleaning process to achieve optimal results, provided it does not conflict with any special instructions given by the Client.

 

Sorting and Separation

The Company’s experienced team will handle the sorting and separation of laundry based on color, fabric type, and any specific instructions provided by the Client.

The Client is encouraged to provide specific preferences or requirements, such as water temperature, detergent type, or special washing cycles, at the time of service. Failure to communicate preferences may result in standard handling procedures being applied.

 

Special Instructions

If the Client has specific instructions regarding their laundry (e.g., gentle cycle, air-drying, hypoallergenic detergents), these should be communicated clearly at the time of drop-off or when scheduling the service.

The Company will make reasonable efforts to accommodate special requests, but cannot guarantee compliance if the instructions are unclear or provided after processing has begun.

 

Responsibility for Lost or Damaged Items

While the Company exercises the utmost care when handling laundry, it will not be held responsible for items that are lost or damaged due to circumstances beyond its control. Such circumstances may include, but are not limited to, pre-existing damage to garments, deterioration due to the fabric’s age, or items left in pockets.

The Client is advised to check all pockets and remove any valuables, fragile items, or objects that could damage their laundry or the Company’s equipment. The Company disclaims liability for any loss or damage arising from such items being left in garments.

Any lost or damaged items must be reported to the Company within twenty-four (24) hours of receiving the laundry. Claims made after this period will not be considered.

 

Items Not Eligible for Wash and Fold Services

The Company reserves the right to refuse certain items for wash and fold services if deemed inappropriate due to size, material, or special care requirements. Such items include, but are not limited to:

• Large bedding items (e.g., comforters, duvets)
• Delicate or hand wash-only items
• Items with excessive staining or damage
• Items requiring special treatment or dry cleaning

Clients are encouraged to verify with the Company whether specific items are suitable for wash and fold services at the time of scheduling or drop-off. Any unsuitable items will either be returned unprocessed or, if appropriate, referred for alternative treatment at an additional cost.

 

Pickup and Delivery

The Company offers pickup and delivery services for wash and fold laundry. Clients must provide accurate contact information, delivery address, and any special instructions for the delivery process.

The Company disclaims liability for any delivery issues arising from inaccurate or incomplete information provided by the Client. Additional fees may apply if re-delivery is required.

While the Company endeavors to meet all scheduled pickups and deliveries, unforeseen delays may occur due to factors beyond the Company’s control. In such cases, the Client will be notified as soon as possible.

 

Minimum Service Charge

A minimum service charge of thirty Trinidad and Tobago dollars (TTD $30.00) will apply to all wash and fold orders. This fee is designed to cover the costs associated with processing and handling the Client’s laundry.

The minimum service charge is non-refundable and applies even in the event of a partial order or if the total weight of the laundry does not meet the Company’s weight threshold for standard service.

 

Satisfaction Guarantee

The Client’s satisfaction is the Company’s priority. If the Client is not fully satisfied with the quality of the wash and fold service, they are encouraged to contact the Company within twenty-four (24) hours of receiving their laundry.

The Company will work with the Client to resolve any issues in a timely and professional manner, subject to the terms and conditions set forth in this policy.

 

Modifications to Policy

True Dry Cleaning and Laundry reserves the right to update or modify this policy at any time, without prior notice. Any such changes will be posted on the Company’s website or communicated to the Client directly.

Continued use of the Company’s wash and fold services following any amendments constitutes acceptance of the updated policy.

By engaging True Dry Cleaning and Laundry’s wash and fold services, the Client agrees to the terms and conditions outlined above. For any inquiries, concerns, or special requests, please contact our customer service team.